You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

You can use,Paypal and all the major credit cards.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact support@vollencci.com notify us about the problem. We can manage the order manually.

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

You can see the terms and conditions here

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact support@vollencci.com.

If you have question regarding our online store (ordering, account questions, technical questions), please contact support@vollencci.com. 

If you want to return a product, please contact support@vollencci.com.

you can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

We will send you the tracking code of the shipment when the parcel has been sent.

Shipping time will be confirmed on the order confirmation document.

To make changes to an already paid order, you need to contact our managers by writing an email on this email: info@vollencci.com. If your order was placed through the shopping cart on the site and has not yet been paid, you need to go to your personal account, in the “My orders” section you will find the “Unconfirmed / Confirmed orders” folder. Move your order to the cart and make the necessary changes.

Money will return within 3 to 4 days after receiving the item.

Yes, you need to register to buy any item from Vollencci.com.

You need to contact us on our provided email to return any item.

Yes, you need to contact us for any queries about returning a product.

Vollencci provides the opportunity to return a good quality product within 14 calendar days, excluding the day of purchase.

If you made a payment by card, then we will not be able to return the funds to you in cash then we need your PayPal account to return your money. and if you purchase an item with PayPal then payment will be return in your used PayPal not on another PayPal.

In United Kindom items will be delivered within 3 to 4 days and Worldwide within 6 to 7 days.